As a business, you rely on your phone system to delight customers, communicate with prospects, and drive productivity. But, an outdated system can hinder your organization.
Traditional phone systems use old hardware and require costly special maintenance. Here are the top reasons a new cloud telephony solution should replace them.
Reliability
Whether it’s an outdated phone system or a lack of communication tools that causes poor business performance and productivity, businesses miss valuable opportunities. Upgrading to a cloud-based phone system can help save your company money.
Traditional PBX systems use landline phones to connect the network to a public phone system via tangled copper wires or an Integrated Services Digital Network (ISDN). On the other hand, a cloud phone system uses a VoIP network to run voice communication over internet connections.
Your team can work remotely and remain connected with the office without worrying about losing data or waiting on tech support. Additionally, a great VoIP service provider will offer free automatic updates to your system, so you don’t have to worry about hardware maintenance or time-consuming upgrades. In addition, a reliable cloud phone system can provide access to features like video conferencing and AI sentiment analysis. Learn more about the VOIP network by clicking here.
Scalability
Today, many popular business tools operate from the cloud, and modern phone systems are no exception. This makes them highly scalable, enabling companies to grow or shrink their capacity quickly and easily.
This scalability is essential in this era of hybrid working, where employees may work remotely for part or all of the time. Traditional telephone systems require a fixed location where calls can be made. Still, a good service provider will offer a mobile system supporting various devices, allowing employees to stay focused and productive.
Additionally, a good service provider will allow users to add new features to their cloud telephone system without installing hardware or managing it in an IT department. This includes advanced call center capabilities, instant messaging, and integrated AI facilities that can help with customer service, convert speech to text, and perform sentiment analysis. These features can make a huge difference in your customer experience, as customers will be more likely to choose your company again after a great experience.
Convenience
Traditional phone systems require expensive hardware, but cloud solutions are accessed via the internet, meaning businesses can save on initial costs and maintenance. Additionally, they cost less per minute than landline calls.
Furthermore, cloud telephony is backed up 24/7 in multiple geographically diverse data centers, which means there’s little risk of losing business communications in the case of a disaster. In addition, cloud-based communication features help increase productivity by reducing employees’ time on routine tasks.
This is especially helpful for a remote workforce managing new telecommuting challenges. Features like unified messaging, a visual call log, and advanced customer service options (like call transfers and auto attendants) empower teams to communicate more efficiently with customers. Plus, a cloud phone system can easily be scaled to meet the needs of a growing team without the need for expensive equipment or IT support. This is another key reason why more and more organizations are choosing to migrate to a hosted VoIP solution.
